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AH
Analytics & Reports
Performance insights and KPI tracking
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Export Report
Conversations
💬
1,247
Autonomy
🤖
88%
Strong
Escalation Rate
⚠️
12.5%
Healthy
KB Confidence
📚
78%
Accuracy
🎯
92%
Total Cost
💰
$24.50
Conversations / Day
03-08
03-09
03-10
03-11
03-12
03-13
03-14
03-15
03-16
03-17
03-18
03-19
03-20
03-21
Autonomy % Trend
03-08
03-15
03-21
Top Performing Skills
Product Inquiries
45 Q&A pairs
92%
Order Status
38 Q&A pairs
88%
Returns Policy
32 Q&A pairs
85%
Skills Needing Attention
Technical Support
8 Q&A pairs
35%
Billing Disputes
12 Q&A pairs
42%
Detailed Metrics
Avg Response Time
3.2s
Resolution Time
45s
Total Messages
8,934